FAQ

Why should I choose Nextgen Pcs Morayfield?
There are several things which set Nextgen Pcs Morayfield apart:

  • We come to you – no packing your computer up and lugging it to a repair shop.
  • Same Day Service – When our services are requested before 10am, Monday through Sunday   we guarantee service the very same day.
  • The Nextgen Pcs Morayfield Service Team are among the best in the industry, ensuring the quickest solutions to your computer problems.
  • We’re on-call seven days a week – so no matter what day of the week, the Nextgen Pcs Morayfield Service Team are at your service.

How much do your services cost?
We  do in store services at a flat rate of $49 and no per hour charge. Our Shop  address is Nextgen Pcs , Shop 2, 107-111 Morayfield Road, Caboolture.  We do services in following areas at the rate of  $30 per hour.

Lawnton, Frenchs Forest, Petrie, Dakabin, Dohles Rocks, Griffin, Kallangur, Kurwongbah, Murrumba Downs, Whiteside, Narangba, Burpengary, Burpengary Dc, Moorina,Morayfield, Banksia Beach, Bellara, Bongaree, Bribie Island, Bribie Island Dc, Bribie Island North, Welsby, White Patch, Woorim, Deception Bay, Mango Hill, Balingool, Beachmere, Bellmere, Caboolture, Caboolture South, Donnybrook, Meldale, Moodlu, Rocksberg, Toorbul, Upper Caboolture, Godwin Beach, Ningi, Sandstone Point, Bracalba, Wamuran, Wamuran Basin

I’m a home computer user, not a business. Are Nextgen Pcs Morayfield’s services still available to me?
Of course! We provide computer solutions for homes and offices, from basic home setups to large enterprises and everything in between.

What kind of computer services does Nextgen Pcs Morayfield offer?
We provide expert, same day, In store and onsite computer help, repairs and services. Our services cover a wide range of computer issues – just about any type of computer support our customers need. They include hardware and software repairs, system security solutions, wireless and wired networking, data backup and recovery solutions and virus/spyware prevention and removal, just to name a few. Whatever you need done, your local Nextgen Pcs Morayfield Service Team Member can help!

Is it easy to book the services of a Nextgen Pcs Morayfield technician?
Just call us on 0753479477 or  if outside hours call us on 0406130770.

Are your technicians able to explain the service in plain English?
Yes! Nextgen Pcs Morayfield has a rigorous selection process that ensures, amongst other things, that every technician speaks fluent English. Your Nextgen Pcs Morayfield Service Team Member will not confuse you with complex technical jargon; they can explain even the most complicated issues in simple, plain English.

When are appointments with your Nextgen Pcs Morayfield Service Team available?
Your computer doesn’t always wait until the working week to misbehave, that’s why we’re on-call seven days a week! That’s weekdays, weekends and evenings! Appointments are available Monday through Friday, 8am – 8pm, and weekends, as well as most public holidays, 9am – 5pm.

What forms of payment does Nextgen Pcs Morayfield accept?
For your convenience, we accept payment by cash or credit card.

What services do your fees cover?
Our service fees are entirely time-based and cover any technology you would like help with. We structure it like this so they are clear, transparent and easy to understand. It also means you can have your Nextgen Pcs Morayfield Service Team Member working on multiple computers and/or problems at once without getting hit additional charges for every little extra thing you may need help with. The Nextgen Pcs Morayfield Service Team are terrific multi-taskers and can therefore often knock over multiple issues simultaneously. Please note that naturally, the service fees do not include hardware or software which we can offer at very competitive prices.

How much time will it take to resolve my computer issue?
It largely depends on the nature of the issue, however, the majority of our onsite services are completed within the first hour. If the service is going to take longer, your Nextgen Pcs Morayfield Service Team Member will provide you with an estimate and get your approval before proceeding further. Be assured that, where possible, your technician will always perform the services quickly, onsite, so you can be up and running again as soon as possible. If it is necessary to take your computer offsite to repair, you will be given a fixed quote for you to approve beforehand. No surprise bills or extra charges!

What makes Nextgen Pcs Morayfield technicians so special?
All the Nextgen Pcs Morayfield Service Team have many years of professional experience and/or possess industry certifications, providing advanced knowledge in all areas of computer repair and support.

How do I keep from losing my data?
Computers are complicated machines and data loss is therefore always an unfortunate possibility. This is why we are so crazy about all of our customers having appropriate backup solutions in place because it’s the only way to really protect yourself from data loss. We highly recommend that you always keep a backup of your critical files so you are never at risk, however, if necessary, we can also offer back-up services before we start any work onsite. In the event that you have already lost invaluable data through hardware failure or deleted files, your local Nextgen Pcs Morayfield Service Team Member can provide onsite and in-lab recovery solutions for individuals or companies requiring urgent response.

What kind of Service Guarantees do you offer?
At Nextgen Pcs Morayfield, we are fanatical about service. Our business has been built on this commitment. We guarantee our service on two levels:

  1. We guarantee our technical expertise – in the event that your technician is unable to fix or diagnose the problem because they do not have the technical expertise to do so, then there is no charge for the service. However, if they diagnose a faulty component which needs to be replaced and you choose not to proceed or decide to source the parts elsewhere, normal charges do apply.
  2. We stand behind our service. If you notify us of a problem with the services you were provided, and our diagnosis of the problem indicates that our services were not performed satisfactorily, we will work to provide a solution to your problem quickly on the spot. Naturally, if the issue you’re experiencing is unrelated to the service we provided, normal charges will apply.

Can I buy hardware or software from Nextgen Pcs Morayfield?


Of course! For your convenience, your technician drives a fully stocked vehicle so that they can fix most problems on the spot. If the required part isn’t immediately available, we will organise it for you as soon as possible and make a return follow-up visit as part of the same service.

What if the repairs can’t be completed onsite?
Sometimes, like in the instance of extensive data recovery, our computer repair services cannot be completed onsite. In this event, your Nextgen Pcs Morayfield Service Team Member will give you a fixed quote for the offsite repair of your computer as well as let you know when it will be returned. You will also be kept up-to-date at all times on the progress of your repairs while it is offsite. We do ask you to sign a form, authorising the removal of your hardware to take offsite for repair.

Does Nextgen Pcs Morayfield offer maintenance contracts for ongoing support of business customers?
No, we have a much better way! We would rather remain your IT support provider based on merit and not the fact that we have locked you into a contract.

Does Nextgen Pcs Morayfield offer training?
Absolutely! We are delighted to offer informal training no matter what your training needs. The Nextgen Pcs Morayfield Service Team are experienced in training both individuals and groups on all facets of how to get the most out of their computer.